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Looking for new ways to spice up your workout? We've got plenty of training programs available in our blog. We’ll be updating weekly with new programs.
Join the core club. Be a member and get 15% off your next order.
Looking for new ways to spice up your workout? We've got plenty of training programs available in our blog. We’ll be updating weekly with new programs.
Join the core club. Be a member and get 15% off your next order.
Our Return and Refund Policy was last updated on 2022/3/25
“ We appreciate your business at UltraFire.
If You are dissatisfied with a purchase for any reason, we urge You to review our refunds and returns policy. If a product you purchase from UltraFire has a manufacturing or material issue, we will take it seriously and make it right. Please be aware that items purchased from UltraFire must be returned within 30 days of receiving your order, along with a tracking number.
The following conditions apply to any items You purchase from Us.”
Q1: What item can I return?
We appreciate your patronage of UltraFire; if the product you purchased from us has a problem in materials or craftsmanship, please contact us within 30 days and return the item to us.
Please verify that the items are undamaged and that all accessories are included before returning them to us in their original packing.
If you have any more questions, please contact the UltraFire support staff; we take all of your inquiries very seriously!
Q2: How do I return my order?
Q3: Do I need to pay the shipping fee for the return?
Respected customer, We appreciate your support for UltraFire.
Unless any logistics are broken or the items received are defective, UltraFire will officially give free shipping for returns and exchanges, but you must pay for freight if you choose to return goods for personal reasons. Personal reasons include dissatisfaction with the goods obtained, purchasing the incorrect product, entering the incorrect delivery address, and so on.
We appreciate your continued support and if you have any questions, please contact our customer support staff.
Q4: If I bought a product at your event, or bought a "final discounted" product, how do I return it?
To begin, We want to express our gratitude for your support of UltraFire. If you purchase products at an event or at a "final discounted price," returns are not permitted unless the logistics are damaged or the product received is defective; in that case, an UltraFire representative will provide exchange service; UltraFire does not support exchange for other personal reasons.
Q5: My package was lost halfway through, how do I request a return?
Respected customer, we apologize for the inconvenience. Due to the damage caused by logistics and the loss of things as a result of irregular delivery or package loss in transit, an UltraFire representative will first speak with you to determine whether to refund or re-issue the product.
Generally, if a package is not received within 30 business days, it is deemed lost.
Q6: I received a wrong product, what should I do?
We are profoundly sorry that the incorrect product was supplied to you; UltraFire will take responsibility for this blunder.
Please send the following:
1. Your order number
2. Item name
3. A photo that shows:
a. The fault is as clear as possible
b. Full length photo of the item
Send the information above to team support and we'll respond as soon as possible!
Q7: I received a faulty item, what should I do?
To begin, we would like to offer our gratitude for your support of UltraFire. Because our product issues have caused you inconvenience, we are here to extend our deepest apologies.
However, if you receive a defective product, contact Ultrafire support within 30 days and provide the following information:
1. Full name
2. Your order number
3. Item name
4. A photo that shows:
a. The fault is as clear as possible
b. Full length photo of the item
UltraFire will resolve your issue immediately!
Q8: I received a faulty item, and I return it, do I need to pay for shipping?
Respected customer, We apologize for any difficulty caused by UltraFire's negligence!
If you receive a defective item, you merely need to return it; you will not be charged an additional shipping price, thank you!
Q9: I changed my mind and don't want this product, what should I do?
Respected customer, Not to worry, this is an easy time; as long as the order has not been sent, you may contact us at any time; nevertheless, please contact the UltraFire support staff in a timely manner.
However, after your item has been dispatched, we cannot cancel it during the transit process; once the shipment reaches your local region, you must reject it. We can arrange for a refund only once we get the shipment back at our warehouse.
