You've still not received your refund, correct? We understand how inconvenient it is!
The time it takes to return an item to our warehouse varies depending on the country from which you are returning it and the return courier you pick, so please bear this in mind before contacting our staff.
*Please keep in mind that once the warehouse gets your goods, it may take up to 7 days for your order to be processed and your refund to be processed.
It may take up to 3-5 days for your refund to reflect in your account after it is processed.
If your return is shown as arrived, rest assured that our returns staff will contact you to confirm your refund once it has been processed.
If, however, you need to contact customer service regarding a return, please include the following information in your message:
1. Proof of postage (such as a receipt)
2. Waybill number
3. Your order number
We will respond to your inquiry as quickly as possible!