Q1: Do you really offer a three-year warranty?
UltraFire FAQ
Welcome to the UltraFire FAQ. This page answers common customer questions about ordering, shipping, warranty, batteries, charging, product use, troubleshooting, and more. If you need help that’s not listed here, email service@ultrafire.com.
1. Ordering & Shipping
Q: How do I place an order? A: Shop directly at UltraFire.com. Add items to your cart, proceed to checkout, and choose a shipping option.
Q: Do you ship internationally? A: Yes. We ship to many countries. Shipping costs and delivery times vary by destination — check the options shown at checkout for the most accurate ETA.
Q: Can I change or cancel my order? A: If your order hasn’t shipped, we can usually modify or cancel it. Contact service@ultrafire.com as soon as possible with your order number.
Q: How can I track my package? A: After your order ships, we’ll email a tracking number. Use that number on the carrier’s site to follow delivery status.
2. Returns & Exchanges
Q: What is your return policy? A: We accept returns of unused, in-stock items within 30 days of delivery for a refund or exchange. Items must be in original condition and packaging. Return shipping costs may apply unless the item arrived damaged or defective.
Q: How do I start a return? A: Email service@ultrafire.com with your order number and reason for return. We’ll send return instructions and a return authorization when applicable.
Q: What if I received a damaged or defective item? A: We’re sorry. Email service@ultrafire.com with photos of the damage and your order number. We’ll arrange a replacement or refund based on the situation.
3. Warranty
Q: What does the UltraFire warranty cover? A: Our warranty covers manufacturing defects in materials and workmanship under normal use.
Q: How long is the warranty? A: Products purchased on UltraFire.com after October 1, 2024 are covered by a 3-year warranty. Purchases from our official flagship stores (for example, our authorized Amazon or AliExpress stores) and accessories (batteries, chargers, and other accessories) are covered by a 1-year warranty. Items purchased from unauthorized third-party sellers do not qualify for warranty coverage.
Q: How do I make a warranty claim? A: Email service@ultrafire.com with your order number, photos or video showing the issue, and a brief description. Our support team will guide you through verification and next steps.
Q: Do I need the original packaging or proof of purchase? A: Proof of purchase (order number or receipt) speeds processing. Keep original packaging when possible — some warranty cases may require it.
4. Batteries & Safety
Q: Are UltraFire batteries safe? A: We design batteries with safety in mind and include protection circuits where applicable. Always follow usage instructions and safety warnings. Do not use visibly damaged batteries.
Q: Can batteries be shipped internationally? A: Battery shipping is regulated and may be restricted by carrier or destination. Battery availability and shipping options depend on local laws — please review shipping details at checkout or contact support.
Q: How should I store batteries? A: Store batteries in a cool, dry place away from direct sunlight and metal objects. Keep them in original packaging or a protective case to prevent short circuits.
5. Charging & Maintenance
Q: How do I charge UltraFire rechargeable lights? A: Many UltraFire lights use a built-in USB-C port for charging (cable included). Plug into a USB power source and watch the charge indicator: typically flashing red when low, solid red while charging, and green when fully charged.
Q: Can I use any USB charger? A: Use a reputable USB adapter. Avoid unbranded or damaged chargers. For fastest, safest charging, use an adapter that provides stable output within USB specifications.
Q: How do I clean and maintain my flashlight? A: Wipe the body and lens with a soft cloth. Keep threads lightly lubricated with silicone grease. Avoid harsh chemicals that can damage anodized finishes. Do not immerse models that are not IP-rated.
6. Product Features & Use
Q: What do IP68 and IPX6 mean? A: IP ratings measure dust and water resistance. IP68 means the device is dust-tight and protected against continuous immersion under defined conditions. IPX6 means the device resists high-pressure water jets but is not rated for full immersion. Check your product’s specs for the exact rating.
Q: What is reverse polarity protection? A: Reverse polarity protection prevents damage if a battery is inserted backwards. Lights with this feature won’t operate and won’t be harmed if a battery is installed incorrectly.
Q: How do I use the Belt Holster? A: The holster attaches to belts or packs and keeps your flashlight secure and accessible. Slide the flashlight into the holster head-first or tail-first depending on how you want to draw it. See the product page for fit tips.
7. Account, Promotions & Membership
Q: What is the UltraFire Insider Club? A: Our Insider Club gives members early access to new products, exclusive discounts, and special offers. Sign up at UltraFire.com.
Q: How do I use the welcome offer? A: Example welcome offer: 10% off orders of $23.99 or more, valid on in-stock items at UltraFire.com for 48 hours, not combinable with other promotions. Check your welcome email for the promo code and full terms.
8. Technical Troubleshooting
Q: My light won’t turn on — what should I check? A: Try these steps:
Verify the battery is charged and installed with correct polarity.
Ensure the tailcap and battery are tightened.
Inspect for dirt or corrosion on contacts; clean with a dry cloth.
Try a different battery if available. If the issue persists, email service@ultrafire.com with your order number and a short video showing the issue.
Q: Why is my flashlight dimmer than expected? A: Causes may include low battery, a low-power mode active, a dirty lens or reflector, or an aging battery. Charge or replace the battery and clean optical surfaces.
9. Wholesale & Authenticity
Q: I want to wholesale UltraFire products — how do I apply? A: Email service@ultrafire.com with your company details, resale channel, and projected order volumes. Our business team will respond with wholesale terms.
Q: How can I verify an UltraFire product is authentic? A: Buy from UltraFire.com, our official Amazon/AliExpress flagship stores, or authorized dealers listed on our site. If you suspect a counterfeit, contact support with photos and serial numbers.
10. Contact Us
For order help, warranty claims, or product questions, email: service@ultrafire.com
Customer support hours: Monday–Friday, 9:30 AM – 6:30 PM BeiJi Time. We aim to reply within 24–48 hours.
