Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us atyellow@hello.com

flashlight

We have three kinds of flashlights, long-range strong light flashlight, zoom strong light flashlight, and floodlight flashlight.

The long-range strong light flashlight is suitable for the scene of exploration, search and rescue patrol; the zoom flashlight is more suitable for the scene of data review, equipment maintenance or photography fill light; the floodlight flashlight is more suitable for the scene of hiking and cycling.

1. The head of your light is comprised of two different parts. The purely cylindrical part with the reflector lens and the Rapid Focus carriage which tapers off into a tube. In some newer models the cylindrical part is silver.

2. Unscrew the cylinder from the Rapid Focus carriage in anticlockwise direction.

3. Please note that you should NEVER TOUCH THE LED.

4. Remove the Rapid Focus carriage from the light downward. Now you can properly clean all of the parts from the inside with a damp or dry cloth. You can treat the O-ring which can now be seen on the light compartment with silicon-free grease.

5. Then re-close the head of the light by again pulling up the Rapid Focus carriage and screwing it back together with the cylindrical part. In all models with a Focus Lock function you have to pay particular attention to one thing when pulling up the carriage. The grooves on the inside of the carriage have to slide exactly along the tracks that are intended for that purpose.

No. The LEDs used in Ultrafire lights are soldered to electronic circuit boards and cannot be replaced.

battery

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

CHARGER

It usually takes 5-10 business days to process refunds once we receive items back in our warehouse.

payment

Our return policy is 1 month. If you are unsatisfied with material, please try contacting our support before returning.

Category

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