Return & Exchange

At Ultrafire, customer satisfaction is always our top priority. We'll do our level best to exchange or refund your purchase.

Latest Update

Updated on 2022/3/25

We appreciate your business with UltraFire. If you are dissatisfied with a purchase for any reason, you may first review our refunds and returns policy in this page before making any contact with us. You are welcome to contact us via emails or online contact form. Our customer service team will get back to you very quickly.

Return

We appreciate your patronage of UltraFire; if the product you purchased from us has a problem in materials or craftsmanship, please contact us within 30 days and return the item to us.

Please verify that the items are undamaged and that all accessories are included before returning them to us in their original packing.

If you have any more questions, please contact the UltraFire support staff; we take all of your inquiries very seriously!

If you require repair, exchange, or return, please contact us through service@ultrafire.com, or you may send us a whatsapp message at +1 (858) 305-8474. There is also an online functionality on the website which you are welcome to use to talk to us anytime.

Send us the following information and our customer service staff will assist you! 

1. Order number
2. Reasons for return     
a. Not suitable for me
b. Wrong/defective product (please include pictures) 
c. Not what I expected
d. Other reasons_____________

Please return the merchandise within 30 days, and allow 7-10 business days for processing and issuance of credit.

Respected customer, We appreciate your support for UltraFire.

UltraFire will officially give free shipping for returns and exchanges for an error on our part. You will need pay for freight if you choose to return goods for personal reasons such as dissatisfaction with the goods obtained, purchasing the incorrect product, entering the incorrect delivery address, and so on.

We appreciate your continued support and if you have any questions, please contact us.

To begin, We want to express our gratitude for your support of UltraFire. If you purchase products at an event or at a "final discounted price," returns are not permitted unless the logistics are damaged or the product received is defective; in that case, an UltraFire representative will provide exchange service; UltraFire does not support exchange for other personal reasons.

Respected customer, we apologize for the inconvenience. Due to the damage caused by logistics and the loss of things as a result of irregular delivery or package loss in transit, an UltraFire representative will first speak with you to determine whether to refund or re-issue the product.

Generally, if a package is not received within 30 business days, it is deemed lost.

We are profoundly sorry that the incorrect product was supplied to you; UltraFire will take responsibility for this blunder.
Please send the following:

1. Your order number
2. Item name
3. A photo that shows:
a. The fault is as clear as possible
b. Full length photo of the item

Send the information above to team support and we'll respond as soon as possible!

Respected customer, We apologize for any difficulty caused by UltraFire's negligence!

If you receive a defective item, you merely need to return it; you will not be charged an additional shipping price, thank you!

Respected customer, Not to worry, this is an easy time; as long as the order has not been sent, you may contact us at any time; nevertheless, please contact the UltraFire support staff in a timely manner.

However, after your item has been dispatched, we cannot cancel it during the transit process; once the shipment reaches your local region, you must reject it. We can arrange for a refund only once we get the shipment back at our warehouse.

Exchange

Respected customer, We appreciate your continued support of UltraFire!

Simply contact customer service within 30 days and provide the following information:

1. Full name
2. Order number
3. Mailing address

Once we receive the return at our warehouse, we will contact you to process the replacement.

Please contact us if you have any questions regarding UltraFire.

UltraFire will update the exchange information to you via Email and WhatsApp.

Respected customer, All items will be exchanged once the we receives the exchanged item, which typically takes 3-5 working days.

If you require a new product immediately, please visit the return page to return it and repurchase the product you require. We promise that this will expedite the resolution of your issue.

Learn more about shipping times.

Refund

Refunds will be processed within 3 days after we receiving your order (package) and you will receive a credit via your original method of payment in 3-7 days.

We only provide refunds using the same payment method that was used to purchase the order. Refunds for partial card, partial gift card purchases will be refunded first to the gift card.

You've still not received your refund, correct? We understand how inconvenient it is!

The time it takes to return an item to our warehouse varies depending on the country from which you are returning it and the return courier you pick, so please bear this in mind before contacting our staff.

*Please keep in mind that once the warehouse gets your goods, it may take up to 7 days for your order to be processed and your refund to be processed.

It may take up to 3-5 days for your refund to reflect in your account after it is processed.

If your return is shown as arrived, rest assured that our returns staff will contact you to confirm your refund once it has been processed.

If, however, you need to contact customer service regarding a return, please include the following information in your message:

1. Proof of postage (such as a receipt)
2. Waybill number
3. Your order number

We will respond to your inquiry as quickly as possible!

Warranty

All UltraFire flashlights include a one-year manufacturer's guarantee; however, the following items are excluded from the warranty:

     1. If the product is not covered by our guarantee due to normal wear and tear, please inform us prior to returning the product to avoid extra problems.

     2. Additionally, this guarantee excludes any modification, misuse, disassembly, negligence, accident, or improper maintenance or repair performed by an authorized reseller or by anyone other than UltraFire.

     3. Inability to adhere to product instructions


If there is a problem with the product within one year of product, please return it to UltraFire and we will assist you in repairing it; as long as the lamp fails to function due to a manufacturer fault, it will be fixed or replaced; please avoid include evident user wear or excessive damage.

It may take up to 3-4 weeks for the warranty process to complete.

Get in touch

If you have any questions, please don't hesitate to contact us!