Frequently Asked Questions

FAQ

Product Information

Q: Why my flashlight does not turn on? Possible issues/solutions as below:

1. Before you use the flashlight, please unscrew the tail cap to take the insulating film out from the flashlight and try again.

2. The tail cap needs to be screwed down tightly. Please try swabbing the contacts in the tail cap with some rubbing alcohol to thoroughly clean them.

3. If the flashlight still cannot be turned on or charged, connect the flashlight to a powered charging cable. If the light turns on while being charged, this means the battery is defective.

4. If these steps do not work, please contact us and we can try to assist you further.

Q: Why my flashlight will not access Turbo mode? Possible issues/solutions as below:

1. When the battery is low (Low battery warning shown), the flashlight does not have access to turbo mode. You need to fully charge the battery.

2. This flashlight has automatic thermal management. It will automatically decrease the output to prevent overheating, ensuring the flashlight body temperature does not exceed 131 Fahrenheit degrees. When the body temperature gets too high, Turbo mode is restricted.

Q: Why my flashlight automatically turns off sometimes? Possible issues/solutions as below:

1. This flashlight has a low battery warning and a lock & unlock function. Please read the manual carefully to check whether you have operated it correctly.

2. If you have fully charged your flashlight and it continues to turn off on its own, it may need a new battery.

Q: Why my flashlight automatically turns off sometimes? Possible issues/solutions as below:

There is a lot of dust and residue from the explosion of gunpowder during shooting.
Solution: Please swab the lens with some rubbing alcohol to thoroughly clean it.
Prevention: Coat the lens with something such as Vaseline or Chapstick prior to a range session. After you are done shooting, clean the lens thoroughly.

Q: How can I make the flashlight enter lockout/unlock mode? How to switch between different program configurations?

A: There are different designs for different models. Please read the User Manual carefully before operating.

Q: Can I put the light on the charger all the time?

A: Generally, after the light gets fully charged, there is only a small amount of current transferring when connected to the charger, which will not harm the battery. But we do not recommend always keeping the flashlight connected to the charger.

Q: Can the headbands be washed?

A: Yes, you can wash it by hand with soft soap but take care never to soak or submerge the light part under water.

Q: Are your headlamps waterproof?

A: Yes, our headlamps are waterproof (the protection ranges from IPX4-IPX8), please refer to the waterproof details stated in TECHNICAL CHARACTERISTICS of each product listing page.

Q: Which lights work with UltraFire Pressure Switch?

TCS fits for C8, WF501, 502B.
TCF fits for H-G3, H-R3, H-B3, C8, 501B, 501N, 502B, 502N, A100.

Q: Why do you recommend purchasing & using UltraFire original battery?

A: UltraFire high-power flashlights work Turbo/Turbo-Max by high current. Our UltraFire customized drain battery with built-in at least 4pc MOSFETs on PCB ensures the lights work at peak performance.

Q: Why are some lights including a battery, but some lights are excluding a battery?

A: As part of environmental conservation or if you already have different types of batteries on hand, we provide an option for Battery Including & Excluding for recent new models.

Q: Can I use other brand batteries?

A: Yes, you can. But DO NOT mix and match brands and models, old and new, used and unused batteries.

Q: What is UltraFire's warranty?

A: Please click this link https://www.ultrafire.com/pages/refund-policy to learn about our warranty policy. If you have any further questions, please contact us. We will get back to you as soon as possible.

Order Information

Q: Need to change items after placing an order?

A: Thank you so much for placing an order! Please contact service@ultrafire.com or our live chat on ultrafire.com to assist you with changing your order before it ships out within 24 hours.

Shipping Information

Q: Will I get the shipping tracking number for my order?

A: All orders are from our local warehouse. We normally ship orders within 24 hours. Tracking information is provided & will be emailed once dispatched. Important facts to know about tracking numbers:

1. You will get the tracking email if you use a valid email address.

2. If you don't get the tracking number email when expected, please check your spam folder.

3. You can log into your UltraFire account, check your order history, and see the tracking number associated with each order.

4. Our customer service team is always on hand to answer any questions you may have about shipping, so drop us an email at service@ultrafire.com and we'll get back to you within 1 working day. Or you could feel free to contact us online via Live Chat.

Q: How long will it take for my package to arrive?

A: Every country's postal system is different. Some countries shipping time is as much as 30 days. The average shipping time to all countries is 8-15 days.

Q: What if my package doesn’t arrive?

A: After 30 days, please contact us and we will determine how to handle the loss.

Payment Information

Q: What are your payment terms? Can I pay via Credit Card?

Using PayPal, which is preferred.
Pay by Credit card payment (Accept all major debit and credit cards from customers in every country: Visa, Master Card, American Express, Discover, JCB, Diners Club.)