UltraFire FAQ

Shop at UltraFire.com. Add items to your cart and go to checkout.

PayPal is preferred. We also accept major credit and debit cards: Visa, Mastercard, American Express, Discover, JCB and Diners Club. Apple Pay and Google Pay are listed as accepted methods too.

You can also pay by invoice. Email service@ultrafire.com with the products you want, your shipping address and your phone number. We send an electronic invoice and ship once it is paid.

Yes. Our checkout uses encrypted, PCI-compliant payment systems.

To reduce fraud, we review orders case by case. In some cases we refund the card payment and send an electronic invoice instead. PayPal is a good choice because it screens the card and gives you seller fraud protection.

Contact us as soon as possible with your order number. Email service@ultrafire.com or use live chat on ultrafire.com.

Orders normally ship within 24 hours, so changes must be made before then. If your order has not shipped, we can usually change or cancel it.

Shipping details come from the address entered at checkout. Contact us right away if you need a change.

If a package is returned because the address was incomplete, you pay the shipping cost to send it again.

Yes. Please contact us or email service@ultrafire.com.

Yes. All products purchased on the UltraFire website ship free, with tracking.

See the searchable country list on our shipping policy. If your country is not listed, please contact us.

• Standard (EPacket / USPS / EU / Air Mail): 7–28 business days.
• Express: 2–10 business days.

Every country’s postal system is different. See the shipping policy for details.

Yes, as a paid upgrade. Email service@ultrafire.com. We reply within 1 business day.

Your tracking number is added to your order account and emailed to you within 3 days of ordering. Track it at 17track.net, or use our Track Your Order page.

No email? Check your spam folder, make sure you used a valid email address, or log in to your account and open your order history.

After 30 days, please contact us. We will work out how to handle the loss.

Many countries charge these fees on arrival. Please check what applies in your country.

If you refuse the package, we refund your money less the shipping we first paid, once the package is back at our warehouse.

Battery shipping is regulated. It can be restricted by carrier or destination. Check the shipping details at checkout, or contact support.

You can request a return within 30 days of receiving your item. The item must be unused, unworn, in its original condition with tags, and in its original packaging. We also need a receipt or proof of purchase.

1. Email service@ultrafire.com.
2. If your return is approved, we send you a return shipping label and instructions.
3. Send the package back as instructed.

Items returned without prior authorization will not be accepted.

If the return is not caused by a defect or quality issue, you pay the return shipping.

After we receive and inspect your return, we tell you if the refund is approved. We then refund your original payment method within 10 business days. Your bank may need extra time.

If 15 business days have passed since approval and you have not received it, email service@ultrafire.com.

Return the original item through our return process. Once your return is accepted, place a new order for the item you want.

Please inspect your order when it arrives. If something is wrong, email service@ultrafire.com right away with your order number and photos. We will evaluate the issue and resolve it promptly.

No. Please confirm the battery size and specifications before you order. We do not accept returns or refunds for incorrect size selection. Not sure? Contact us before you order.

• Flashlights bought on our official website since October 1, 2024: 3-year limited warranty.
• Official AliExpress and Amazon flagship stores: 3-year limited warranty.
• Batteries, accessories and chargers: 1-year limited warranty from the date of purchase.

It covers defects in materials and workmanship under normal use. See the full warranty page.

Misuse, improper installation, battery leakage, unauthorized repairs or modifications, accidents, neglect, and other factors beyond UltraFire’s control.

No. It applies only to products bought directly from our official website, or our official AliExpress and Amazon flagship stores. Products from unauthorized sellers or third-party sources are not eligible.

Email service@ultrafire.com with:

1. Your name
2. Your order number
3. Your contact information
4. The type or model of the product
5. The date of purchase
6. A description of the issue

Photos or a short video of the problem help us verify faster.

For approved claims, you pay to send the product back. UltraFire pays to ship the replacement to you.

We design batteries with safety in mind and include protection circuits where applicable. Always follow the usage instructions and safety warnings. Do not use a visibly damaged battery.

Check the product page or manual. We sell batteries in sizes such as 18650, 21700 and 14500. Use only the size and type listed for your light.

Keep them in a cool, dry place, away from direct sunlight and metal objects. Store them in the original packaging or a protective case to prevent short circuits.

Many UltraFire lights have a built-in USB-C port, with a cable included. Plug into a USB power source and watch the charge indicator. Typically it flashes red when low, stays red while charging, and turns green when full. Check your product manual for your model.

Use a reputable USB adapter with stable output within USB specifications. Avoid unbranded or damaged chargers.

IP ratings describe water and dust resistance.

• IPX4: protected against water splashes from any direction.
• IPX6: resists powerful water jets. It is not rated for immersion.
• IP68: dust-tight and protected against continuous immersion under defined conditions.

Check your product’s specs for its exact rating.

Lumens measure the total light a flashlight puts out. More lumens means a brighter light, but beam distance depends on the optics as well.

It protects the light if a battery is inserted backwards. A light with this feature will not turn on and will not be damaged.

The holster attaches to a belt or pack and keeps your flashlight secure and within reach. Slide the flashlight in head-first or tail-first, depending on how you want to draw it. See the product page for fit tips.

Wipe the body and lens with a soft cloth. Keep the threads lightly lubricated with silicone grease. Avoid harsh chemicals, which can damage anodized finishes. Do not immerse models that are not IP-rated.

1. Check that the battery is charged and installed with the correct polarity.
2. Make sure the tailcap and battery are tightened.
3. Look for dirt or corrosion on the contacts. Clean them with a dry cloth.
4. Try another battery if you have one.

Still not working? Email service@ultrafire.com with your order number and a short video of the issue.

Common causes are a low or aging battery, a low-power mode, or a dirty lens or reflector. Some lights also lower their output automatically to manage heat. Charge or replace the battery and clean the lens.

Members get early access to new products, exclusive discounts and special offers. Sign up at UltraFire.com. Your promo code and terms are in your welcome email.

Visit our Wholesale Hub, or email service@ultrafire.com with your company details, resale channel and expected order volume. Our business team replies with wholesale terms.

Yes. See our Affiliate Program page.

Buy from UltraFire.com or our official AliExpress and Amazon flagship stores. If you suspect a counterfeit, contact support with photos and any serial numbers.

• Orders, warranty and product questions: service@ultrafire.com
• Business inquiries: service.ultrafire@gmail.com
• Live chat on ultrafire.com

We reply within 1 business day.