UltraFire® Warranty

At UltraFire, we are committed to your satisfaction with our products. This page explains what our warranty covers and how to make a claim.

Warranty periods

ProductWhere purchasedCoverage
FlashlightsOur official website, purchases made since October 1, 20243-Year Limited Warranty
Flagship store purchasesOur official AliExpress and Amazon flagship stores3-Year Limited Warranty
Batteries, accessories and chargersFrom the date of purchase1-Year Limited Warranty

Eligibility

This warranty applies only to products bought directly from:

  • our official website
  • our official AliExpress flagship store
  • our official Amazon flagship store

Products from unauthorized sellers or third-party sources are not eligible for warranty coverage.

Coverage

The warranty covers defects in materials and workmanship under normal use.

Not covered:

  • misuse
  • improper installation
  • battery leakage
  • unauthorized repairs or modifications
  • accidents or neglect
  • other factors beyond UltraFire’s control

Shipping responsibility

For an approved claim, you pay the shipping cost to return the product.

UltraFire pays the shipping cost of sending the replacement item back to you.

How to make a claim

Email service@ultrafire.com and include:

  1. Your name
  2. Your order number
  3. Your contact information
  4. The type or model of the product
  5. The date of purchase
  6. A description of the issue

Thank you for trusting UltraFire. We look forward to providing you with reliable lighting solutions.