Shipping Policy

How we ship, how long it takes, and which countries we ship to.

All products purchased on the UltraFire website ship free.

Delivery time and methods

MethodDelivery timeDetails
Standard
EPacket / USPS / EU / Air Mail		7–28 business daysDefault. Free.
Express2–10 business daysPaid upgrade. Email service@ultrafire.com. We reply within 1 business day.
  • Orders normally ship within 24 hours.
  • Your tracking number is added to your order account and emailed to you within 3 days.
  • Track your package at 17track.net.

Every country’s postal system is different. If your package has not arrived after 30 days, please contact us.

Countries we ship to

Search for your country to check that we ship there.

We ship to 224 countries and territories.

A

  • Åland Islands
  • Albania
  • Algeria
  • Andorra
  • Angola
  • Anguilla
  • Antigua and Barbuda
  • Argentina
  • Armenia
  • Ascension Island
  • Australia
  • Austria
  • Azerbaijan

B

  • Bahamas
  • Bahrain
  • Bangladesh
  • Belarus
  • Belgium
  • Belize
  • Benin
  • Bhutan
  • Bolivia
  • Bosnia and Herzegovina
  • Brazil
  • British Indian Ocean Territory
  • British Virgin Islands
  • Brunei
  • Bulgaria
  • Burkina Faso
  • Burundi

C

  • Cambodia
  • Cameroon
  • Canada
  • Cape Verde
  • Caribbean Netherlands
  • Cayman Islands
  • Chad
  • Chile
  • Christmas Island
  • Cocos (Keeling) Islands
  • Colombia
  • Comoros
  • Congo (Republic of the)
  • Congo (Democratic Republic)
  • Cook Islands
  • Costa Rica
  • Côte d'Ivoire
  • Croatia
  • Curaçao
  • Cyprus
  • Czech Republic

D

  • Denmark
  • Djibouti
  • Dominica
  • Dominican Republic

E

  • Ecuador
  • Egypt
  • El Salvador
  • Equatorial Guinea
  • Estonia
  • Eswatini
  • Ethiopia

F

  • Falkland Islands (Malvinas)
  • Faroe Islands
  • Finland
  • France
  • French Guiana
  • French Polynesia
  • French Southern Territories

G

  • Gabon
  • Gambia
  • Georgia
  • Germany
  • Ghana
  • Gibraltar
  • Greece
  • Greenland
  • Grenada
  • Guadeloupe
  • Guatemala
  • Guernsey
  • Guinea
  • Guinea-Bissau
  • Guyana

H

  • Haiti
  • Honduras
  • Hungary

I

  • Iceland
  • India
  • Indonesia
  • Ireland
  • Isle of Man
  • Israel
  • Italy

J

  • Jamaica
  • Japan
  • Jersey
  • Jordan

K

  • Kazakhstan
  • Kenya
  • Kiribati
  • Kosovo
  • Kuwait
  • Kyrgyzstan

L

  • Laos
  • Latvia
  • Lebanon
  • Lesotho
  • Liberia
  • Libya
  • Liechtenstein
  • Lithuania
  • Luxembourg

M

  • Madagascar
  • Malawi
  • Malaysia
  • Maldives
  • Mali
  • Malta
  • Martinique
  • Mauritania
  • Mauritius
  • Mayotte
  • Mexico
  • Moldova
  • Monaco
  • Mongolia
  • Montenegro
  • Montserrat
  • Morocco
  • Mozambique
  • Myanmar

N

  • Namibia
  • Nauru
  • Nepal
  • Netherlands
  • New Caledonia
  • New Zealand
  • Nicaragua
  • Niger
  • Nigeria
  • Niue
  • Norfolk Island
  • North Macedonia
  • Norway

O

  • Oman

P

  • Pakistan
  • Palestinian Territories
  • Panama
  • Papua New Guinea
  • Paraguay
  • Peru
  • Philippines
  • Pitcairn
  • Poland
  • Portugal

Q

  • Qatar

R

  • Réunion
  • Romania
  • Russia
  • Rwanda

S

  • Saint Barthélemy
  • Saint Helena
  • Saint Kitts and Nevis
  • Saint Lucia
  • Saint Martin
  • Saint Pierre and Miquelon
  • Samoa
  • San Marino
  • Sao Tome and Principe
  • Saudi Arabia
  • Senegal
  • Serbia
  • Seychelles
  • Sierra Leone
  • Singapore
  • Sint Maarten
  • Slovakia
  • Slovenia
  • Solomon Islands
  • Somalia
  • South Africa
  • South Georgia and the South Sandwich Islands
  • South Korea
  • South Sudan
  • Spain
  • Sri Lanka
  • St. Vincent and the Grenadines
  • Sudan
  • Suriname
  • Svalbard and Jan Mayen
  • Sweden
  • Switzerland

T

  • Tajikistan
  • Tanzania
  • Thailand
  • Timor-Leste
  • Togo
  • Tokelau
  • Tonga
  • Trinidad and Tobago
  • Tristan da Cunha
  • Tunisia
  • Turkey
  • Turkmenistan
  • Turks and Caicos Islands
  • Tuvalu

U

  • Uganda
  • Ukraine
  • United Arab Emirates
  • United Kingdom
  • United States
  • United States Minor Outlying Islands
  • Uruguay
  • Uzbekistan

V

  • Vanuatu
  • Vatican City
  • Venezuela
  • Vietnam

W

  • Wallis and Futuna
  • Western Sahara

Y

  • Yemen

Z

  • Zambia
  • Zimbabwe

If your country is not listed, or you wish to place a large order, please contact us.

Payment

  1. PayPal. This is our preferred method.
  2. Credit or debit card: Visa, Mastercard, American Express, Discover, JCB and Diners Club.
  3. Invoice. Email service@ultrafire.com with the products you want, your shipping address and your phone number. We send an electronic invoice. We ship once it is paid.

Fraud prevention

To reduce fraud on online sales, we may ask you to pay with an electronic invoice that we issue. We review each order case by case. We encourage PayPal, because it screens the card and gives you seller fraud protection. We still accept all major cards. In some cases we refund your card payment and send you an invoice instead. This protects us from losses caused by fraudulent orders.

Please note

  1. Wrong address. Shipping details come from the shipping address entered at checkout. If a package is returned because the address was incomplete, you pay the shipping cost to send it again.
  2. Customs, duties and taxes. Many countries charge these fees on arrival. Please check what applies in your country. If you refuse the package, we refund your money less the shipping we first paid, once the package is back at our warehouse.

FAQ

Can I change my order after I place it?

Yes, but act fast. Email service@ultrafire.com or use live chat on ultrafire.com. Orders normally ship within 24 hours, so changes must be made before then.

Will I get a tracking number?

Yes. It is emailed once your order is dispatched. If you do not see it:

  • Check that you used a valid email address.
  • Check your spam folder.
  • Log in to your UltraFire account and open your order history.

What if my package does not arrive?

After 30 days, please contact us. We will work out how to handle the loss.

Need help?

Email service@ultrafire.com or use live chat. We reply within 1 business day.