Refund Policy

Last updated: November 1, 2026

You can return an item within 30 days of receiving it. This page explains how returns, exchanges and refunds work.

Return window	30 days from the date you receive your item
Refund time	Within 10 business days after your refund is approved
Return shipping	You pay, unless the return is caused by a defect or quality issue
To start a return	Email service@ultrafire.com

1. Returns

You have 30 days from the date you receive your item to request a return.

To be eligible, your item must be:

• unused and unworn
• in its original condition, with tags
• in its original packaging

We also need a receipt or proof of purchase.

How to return an item

1. Email service@ultrafire.com to start your return.
2. If your return is approved, we send you a return shipping label and instructions.
3. Send the package back as instructed.

2. Damages and issues

Please inspect your order when it arrives.

If you receive a defective, damaged or incorrect item, contact us right away. We will evaluate the issue and resolve it promptly.

3. Exchanges

To exchange an item, return the original item through our return process.

Once your return is accepted, you can place a new order for the item you want.

4. Refunds

After we receive and inspect your return, we will tell you whether your refund is approved.

If it is approved, we refund your original payment method within 10 business days. Your bank or card provider may need extra time to complete the transaction.

If more than 15 business days have passed since your refund was approved and you have not received it, please email service@ultrafire.com.

5. Battery size compatibility

Questions?

Email service@ultrafire.com. We are happy to help.