Refund Policy

Last updated: April 2024

1. General

We offer a 30-day return policy. You have 30 days from the date you receive your item to request a return.

To be eligible for a return, your item must be in its original condition: unworn, unused, with tags, and in the original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at service@ultrafire.com.

If your return is approved, we’ll send you a return shipping label and instructions on how to send your package back. Items returned without prior authorization will not be accepted.

If you have any questions about returns, feel free to reach out to us at service@ultrafire.com.

2. Damages And Issues

Please inspect your order upon delivery. If you receive a defective, damaged, or incorrect item, contact us immediately to address the issue and resolve it accordingly.

3. Exchanges

To exchange an item, please return the original item following our return process. Once your return is accepted, you can place a new order for the desired item.

4. Refunds

Upon receiving and inspecting your return, we will notify you whether your refund has been approved. If approved, the refund will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to complete the processing.

 

If more than 15 business days have passed since your return was approved and you have not received your refund, contact us at service@ultrafire.com.