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Satisfied or Refunded

30-Day Return Policy

7-Day Free Replacement

Three-year warranty on flashlights; one-year warranty on all other products.

Retail orders

Products shipped from our US warehouses typically arrive within 3–7 business days.

International orders shipped from our China warehouses typically take 7–17 business days to deliver.

Satisfied or Refunded

PayPal, Apple Pay, Google Pay, Visa, American Express, Mastercard, Discover, JCB, Diners Club, CB, Maestro, Mada

Customer Service

After-sale Service: service@ultrafire.com

Business: service.ultrafire@gmail.com

Marketing Collaboration: service@ultrafire.com

UltraFire® FAQ

Have questions? We’re here to help

Title

Q1: What if my new flashlight has a defect or doesn’t work properly?

A: While rare, even brand-new flashlights can sometimes have issues like short circuits or other malfunctions. Rest assured, we take this seriously — if anything isn’t perfect, we will immediately replace it. Our goal is for every customer to receive a flawless, fully functioning flashlight, and we won’t settle for less.

Q2: Do you really offer a three-year warranty?

A: Within 3 years of purchase, we provide after-sales service for any quality issues, including free repairs or replacements. Additional batteries, chargers, and purchased accessories are covered by a 1-year warranty.

For full details on our warranty policy, please visit: UltraFire® Warranty

Q3: Is my payment secure?

A: Yes. Our checkout process uses encrypted, PCI-compliant payment systems. Your personal and payment information is always safe.

Q4: Do you really offer free shipping?

A: Yes! All orders ship free worldwide, with tracking included. No hidden fees.

Q5: How long does shipping take?

A: Shipping times vary by location. If your order is shipped from a local warehouse, delivery usually takes 2–5 days. For international shipping, most orders arrive within 7–15 business days. You’ll receive a tracking number once your order is on the way.