*For any needs in large purchases of products, please fill in the form below, and our sales team will reach out with a customized quote within 2 business days. For immediate assistance, service@ultrafire.com
Question
UltraFire Brand FAQ
Have questions? We’re here to help
Title
Q1: Do you really offer a three-year warranty?
A: Within 3 years of purchase, we provide after-sales service for any quality issues, including free repairs or replacements. Additional batteries, chargers, and purchased accessories are covered by a 1-year warranty.
A: Yes. Our checkout process uses encrypted, PCI-compliant payment systems. Your personal and payment information is always safe.
Q3: Do you really offer free shipping?
A: Yes! All orders ship free worldwide, with tracking included. No hidden fees.
Q4: How long does shipping take?
A: Shipping times vary by location. If your order is shipped from a local warehouse, delivery usually takes 2–5 days. For international shipping, most orders arrive within 7–15 business days. You’ll receive a tracking number once your order is on the way.
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