Hi there, thanks for your feedback. I checked your order details, and your package was shipped out within 24 hours after you placed the order on August 26. According to the tracking, it was successfully delivered on September 8, which is within our shipping guarantee window.
We understand delays in transit can be frustrating, but rest assured we shipped your order promptly. If you have any further questions, please feel free to reach out—we’re here to help.
— UltraFire Customer Care