Q1: What if my new flashlight has a defect or doesn’t work properly?
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E5 Rechargeable Tactical Flashlight
The E5 is a new product launched by UltraFire in June.
After more than six months of development, we believe we have produced the perfect tactical flashlight, incorporating the latest technology and valuable customer feedback.
The E5 is equipped with a high-performance LED and a custom TIR lens, producing a powerful, focused beam. With a maximum output of 1300 lumens, it provides reliable brightness for everyday tasks and tactical scenarios.
Its high color rendering ensures natural and accurate illumination, enhancing visibility without any distracting green tint.
Powered by a single 18650 rechargeable battery, the E5 is lightweight, compact, and perfectly sized for everyday carry. It features a durable aluminum body and IP64 water resistance, making it suitable for light rain and outdoor use.
With advanced protected circuitry, an easy-to-use interface, and a robust design, the E5 is built to last. Please refer to our full product specification here: https://www.ultrafire.com/products/e5-rechargeable-tactical-flashlight-with-holster
The E5 is ideal for camping trips, search and rescue missions, adventurers, outdoor enthusiasts, collectors, security personnel, and industrial applications.
30-Day Return Policy
7-Day Free Replacement
Three-year warranty on flashlights; one-year warranty on all other products.
Products shipped from our US warehouses typically arrive within 3–7 business days.
International orders shipped from our China warehouses typically take 7–17 business days to deliver.
PayPal, Apple Pay, Google Pay, Visa, American Express, Mastercard, Discover, JCB, Diners Club, CB, Maestro, Mada
After-sale Service: service@ultrafire.com
Business: service.ultrafire@gmail.com
Marketing Collaboration: service@ultrafire.com
Have questions? We’re here to help
Q1: What if my new flashlight has a defect or doesn’t work properly?
A: While rare, even brand-new flashlights can sometimes have issues like short circuits or other malfunctions. Rest assured, we take this seriously — if anything isn’t perfect, we will immediately replace it. Our goal is for every customer to receive a flawless, fully functioning flashlight, and we won’t settle for less.
Q2: Do you really offer a three-year warranty?
A: Within 3 years of purchase, we provide after-sales service for any quality issues, including free repairs or replacements. Additional batteries, chargers, and purchased accessories are covered by a 1-year warranty.
For full details on our warranty policy, please visit: UltraFire® Warranty
Q3: Is my payment secure?
A: Yes. Our checkout process uses encrypted, PCI-compliant payment systems. Your personal and payment information is always safe.
Q4: Do you really offer free shipping?
A: Yes! All orders ship free worldwide, with tracking included. No hidden fees.
Q5: How long does shipping take?
A: Shipping times vary by location. If your order is shipped from a local warehouse, delivery usually takes 2–5 days. For international shipping, most orders arrive within 7–15 business days. You’ll receive a tracking number once your order is on the way.
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