Merci beaucoup pour toutes vos suggestions ! Nous apprécions vraiment vos commentaires et continuerons à travailler dur pour rendre nos lampes de poche encore meilleures.
Nous avons hâte d'avoir de vos nouvelles !
Nous aimerions connaître vos suggestions de produits pour UltraFire.
Coordonnées
CS : service@ultrafire.com
Satisfied or Refunded
30-Day Return Policy
7-Day Free Replacement
Three-year warranty on flashlights; one-year warranty on all other products.
Retail orders
Products shipped from our US warehouses typically arrive within 3–7 business days.
International orders shipped from our China warehouses typically take 7–17 business days to deliver.
Satisfied or Refunded
PayPal, Apple Pay, Google Pay, Visa, American Express, Mastercard, Discover, JCB, Diners Club, CB, Maestro, Mada
Q1: What if my new flashlight has a defect or doesn’t work properly?
A: While rare, even brand-new flashlights can sometimes have issues like short circuits or other malfunctions. Rest assured, we take this seriously — if anything isn’t perfect, we will immediately replace it. Our goal is for every customer to receive a flawless, fully functioning flashlight, and we won’t settle for less.
Q2: Do you really offer a three-year warranty?
A: Within 3 years of purchase, we provide after-sales service for any quality issues, including free repairs or replacements. Additional batteries, chargers, and purchased accessories are covered by a 1-year warranty.
A: Yes. Our checkout process uses encrypted, PCI-compliant payment systems. Your personal and payment information is always safe.
Q4: Do you really offer free shipping?
A: Yes! All orders ship free worldwide, with tracking included. No hidden fees.
Q5: How long does shipping take?
A: Shipping times vary by location. If your order is shipped from a local warehouse, delivery usually takes 2–5 days. For international shipping, most orders arrive within 7–15 business days. You’ll receive a tracking number once your order is on the way.
