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Payment FAQ

Q: How does Ultrafire protect my payments?

A: For Buyers

Pay securely with your credit card without exposing your details.When paying online, your details are protected by VeriSign SSL encryption (the highest level of protection commercially available).

For Suppliers

We verifies the credit card details for every transaction. You will only be asked to ship the order after we confirm payment is received.

Your transactions are always secured by Ultrafire:

Q: How do I pay for an order?

A: To pay for your order on Ultrafire, follow the steps below: 

  1) Select the order and click the "Pay Now" button

   2) Choose your preferred payment method on the checkout page

Q: Why did my payment fail?

A: If your payment for an order has failed, please check it is not due to the following situations:

Card security code failed

Please note that an incorrect card security code could cause payment failure. Card security code is the short numeric code on the back of your credit card. Please verify that you have entered the correct card security code and try again.

Insufficient fund

If you meet the insufficient fund error log when you make payment by credit card, please make sure that you have sufficient funds in your account and that payment for your order does not exceed your credit limit.

Please also make sure you have used a Visa or MasterCard personal credit card to finish payment, because at present debit card or business card is unable to be supported.

Exceed limit

Please make sure the order amount does not exceed your credit card limit. Or the payment is unable to go through smoothly.

The 3-D security code failed

Please make sure that:

1. Your credit card should be authorized by your credit card issuer to make an online payment by activating 3-D Security Code.

2. Your credit card has activated 3-D security code. If you have not activated 3-D Security Code, please contact your card issuer with this issue.

The 3-D Security Code for Visa is called Verified by Visa (VBV) and for Master Card is called MasterCard Secure Code.

Verification failed

If your order has been closed for security reason, your payment will not be deducted by Ultrafire. However, some banks would hold this payment in this situation. Usually the bank will reserve the payment for up to 7 business days before releasing back to the card holder. If you have any concern about your payment, please be advised to check with your credit card company for details.

In the future, to avoid order cancellation, please follow the below steps to submit a claim:

1. Log in Transactions and locate the order that has been closed for security reason

2. Click "View Details" and click "Want to Claim"

Q: Can I pay in my local currency?

A: Please note that all product prices and shipping costs on Ultrafire are quoted in United States Dollar (US $). If you want to see a conversion in your local currency, please directly contact your nearest currency exchange agent or a bank.

Q: How to pay for combined orders

A: To make a combined payment, you may follow the steps below:

1. Choose the orders in the order list page

2. Click Pay Selected Orders

3. Complete the payment before the due date

In addition, please note currently Bank Transfer is unable to be supported as the combined payment method.

Q: Why seller won't accept online payments

A: If your supplier refuses to accept Paying on Ultrafire, please report them to us.

 When you paying online on Ultrafire, your details are protected by VeriSign SSL encryption (the highest level of protection commercially available). If you pay directly to the seller, Ultrafire will unable to help you protect your money.

Payment methods FAQ

Q: What payment methods can I use?

A: Currently, you can pay using Boleto, Visa, MasterCard, QIWI, Western Union, Maestro debit card, WebMoney and bank transfer. More payment options will be available on Ultrafire in the future

Q: How do I pay with my credit card?

A: When placing your order, select the credit card you wish to pay with and you will be directed to a secure payment page. Then simply follow the on-screen instructions.

Pay Securely

Select the credit card you want to use, enter the required details and click "Pay My Order".

Q: How do I pay with my debit card?

A: When placing your order, select Maestro to pay with and you will be directed to a secure payment page. Then simply follow the on-screen instructions.

Pay Securely

Select Maestro debit card you want to use, enter the required details and click "Pay My Order".