Payments
Payment FAQ
Q: How does Ultrafire
protect my payments?
A: For Buyers
Pay securely with your
credit card without exposing your details.When paying online, your details are
protected by VeriSign SSL encryption (the highest level of protection
commercially available).
For Suppliers
We verifies the credit
card details for every transaction. You will only be asked to ship the order
after we confirm payment is received.
Your transactions are
always secured by Ultrafire:
Q: How do I pay for an
order?
A: To pay for your
order on Ultrafire, follow the steps below:
1) Select
the order and click the "Pay Now" button
2)
Choose your preferred payment method on the checkout page
Q: Why did my payment
fail?
A: If your payment for
an order has failed, please check it is not due to the following situations:
Card security code
failed
Please note that an
incorrect card security code could cause payment failure. Card security code is
the short numeric code on the back of your credit card. Please verify that you
have entered the correct card security code and try again.
Insufficient fund
If you meet the
insufficient fund error log when you make payment by credit card, please make
sure that you have sufficient funds in your account and that payment for your
order does not exceed your credit limit.
Please also make sure
you have used a Visa or MasterCard personal credit card to finish payment,
because at present debit card or business card is unable to be supported.
Exceed limit
Please make sure the
order amount does not exceed your credit card limit. Or the payment is unable
to go through smoothly.
The 3-D security code
failed
Please make sure that:
1. Your credit card
should be authorized by your credit card issuer to make an online payment by
activating 3-D Security Code.
2. Your credit card has
activated 3-D security code. If you have not activated 3-D Security Code,
please contact your card issuer with this issue.
The 3-D Security Code
for Visa is called Verified by Visa (VBV) and for Master Card is called
MasterCard Secure Code.
Verification failed
If your order has been
closed for security reason, your payment will not be deducted by Ultrafire.
However, some banks would hold this payment in this situation. Usually the bank
will reserve the payment for up to 7 business days before releasing back to the
card holder. If you have any concern about your payment, please be advised to
check with your credit card company for details.
In the future, to avoid
order cancellation, please follow the below steps to submit a claim:
1. Log in Transactions
and locate the order that has been closed for security reason
2. Click "View
Details" and click "Want to Claim"
Q: Can I pay in my
local currency?
A: Please note that all
product prices and shipping costs on Ultrafire are quoted in United States
Dollar (US $). If you want to see a conversion in your local currency, please
directly contact your nearest currency exchange agent or a bank.
Q: How to pay for
combined orders
A: To make a combined
payment, you may follow the steps below:
1. Choose the orders in
the order list page
2. Click Pay Selected
Orders
3. Complete the payment
before the due date
In addition, please
note currently Bank Transfer is unable to be supported as the combined payment
method.
Q: Why seller won't
accept online payments
A: If your supplier
refuses to accept Paying on Ultrafire, please report them to us.
When you paying
online on Ultrafire, your details are protected by VeriSign SSL encryption (the
highest level of protection commercially available). If you pay directly to the
seller, Ultrafire will unable to help you protect your money.
Payment methods FAQ
Q: What payment methods
can I use?
A: Currently, you can
pay using Boleto, Visa, MasterCard, QIWI, Western Union, Maestro debit card,
WebMoney and bank transfer. More payment options will be available on Ultrafire
in the future
Q: How do I pay with my
credit card?
A: When placing your
order, select the credit card you wish to pay with and you will be directed to
a secure payment page. Then simply follow the on-screen instructions.
Pay Securely
Select the credit card
you want to use, enter the required details and click "Pay My Order".
Q: How do I pay with my
debit card?
A: When placing your
order, select Maestro to pay with and you will be directed to a secure payment
page. Then simply follow the on-screen instructions.
Pay Securely
Select Maestro debit
card you want to use, enter the required details and click "Pay My
Order".