Support Center
Feedback & Ratings
A: You can leave feedback for suppliers
within 30 days of order completion.
Method A
Sign into your Ultrafire account
Confirm receipt of your order
On the Leave Feedback for this
Transaction page click Leave Feedback
Rate the seller by clicking the number of
stars you want to give and enter an explanation of your rating; your
explanation should cover the quality of the item and the seller’s service;
and click Leave Feedback
Method B
Sign into your Ultrafire account
Go to Transactions, click Manage Feedback,
then click Orders Awaiting My Feedback
Choose an order and click Leave Feedback
Rate the seller by clicking the number of
stars you want to give and enter an explanation of your rating; your
explanation should cover the quality of the item and the seller’s service.
Please be fair and detailed in your
assessment as reviews help other buyers make purchase decisions; and click
Leave Feedback
A: You can leave feedback right after the
completion of an order. The valid period of time for you and your supplier to
leave each other feedback is within 30 days after order completion.
Q: Can l leave feedback when the order is
under a dispute or claim?
A: No, you cannot leave feedback until the
dispute or claim is closed.
Q: I have already left feedback, when will
the feedback be displayed?
A: If either the buyer or supplier did not
leave feedback within 30 days of order completion, the feedback will not be
displayed or activated. Feedback will be displayed and activated when both the
buyer and supplier have left feedback.
If one party has not left feedback after 30
days of order completion; then the party who has not received feedback will not
receive any feedback by default.
If neither party left feedback within 30
days of order completion, then no feedback will be displayed or activated for
either party.
Q: How do I revise feedback?
A: If you have made a mistake in leaving
feedback for a seller, you can revise it within 30 days of being posted.
How do I revise and reply feedback for my
seller:
Sign into Ultrafire account
Go to Transactions, click Manage Feedback
(under Feedback); then click Active Feedback
Choose an order and click the Revise
Feedback button/reply button
On the Request Buyer Feedback Revision
page, enter your reason and click Revise Feedback or enter your reply and
click Submit
Feedback content & policy
How is feedback measured?
1. Star Rating
Star Ratings indicate the level of Member
satisfaction completed transactions.
Ratings:
5 Stars = Excellent
4 Stars = Good
3 Stars = Fair
2 Stars = Poor
1 Star = Very Poor
5 and 4 Star Ratings are defined as
positive feedback; 3 Star Ratings are defined as neutral feedback; 2 and 1 Star
Ratings are defined as negative feedback.
2. Number of Ratings
The Number of Ratings is the number of Star
Ratings a Member receives over a given time period.
3. Feedback Rate
The Feedback Rate is a percentage of each
type of feedback a Member receives for a given time period. Each member has a Positive,
a Neutral and a Negative Feedback Rate.
Feedback level & Feedback score
Table of Feedback Level and Feedback Score
Where to find
Feedback Levels
1. Product Detail
Page
On the product
detail page, the Feedback Level can be found in the Supplier
Details section.
2. Shop Detail Page
On the shop detail
page, you can see the Feedback Level at the top of the page or in
the Supplier Details. Click the Feedback Score tab at the top of
the page to learn more about the supplier's feedback on．
Policies on
reporting abuse & removing feedback
Buyers cannot remove
feedback left by sellers or vice versa; a Ultrafire representative can assist
with the request. You can report feedback abuse (profane language, libelous or
defamatory statements) within 30 days of feedback submission.
For each feedback
record, you can only report feedback abuse once. Ultrafire will investigate all
reported feedback abuse. If feedback abuse is confirmed, the reported feedback
will be deleted; otherwise, the original feedback will remain unchanged.
How to report
feedback abuse:
Sign into your Ultrafire account
Go to Transactions,
click Manage Feedback (under Feedback); then click Active Feedback
Choose an order and
click the Report button
On the Report
Feedback Abuse page, select the type of feedback abuse you are reporting
You can provide a
detailed explanation of the abuse you are reporting as well as upload images as
evidence. When you are finished, click Submit
How to check the
progress of your feedback abuse report(s):
Sign into your Ultrafire account
Go
to Transactions, click Manage Feedback
Click the View
Your Feedback Abuse Reports link
Remove Feedback Policy
If buyer/seller
report feedback abuse within 30 days of feedback activation, the feedback will
be removed in the following instances:
The feedback is
unrelated to the transaction
Uses improper
language, or disclose the personal information
The feedback is left
by competitors on purpose
Use of negative
feedback to get the extra benefits
Others(Should
provide the evidence to prove it)
Detailed Seller
Ratings
What is Detailed Seller Ratings?
Detailed Seller
Ratings are completely anonymous ratings left by the buyer after transactions
have been completed. These ratings provide a more complete picture of the
seller’s performance.
Detailed Seller Ratings are a part of the site’s overall feedback system, which contains
three detailed options for buyers to evaluate a seller’s service and items. The Detailed Seller
Ratings are based on a one- to five-star scale. Five stars is the highest
rating, and one star is the lowest rating.
How do I check the
Detailed Seller Ratings?
When you view a
detailed item page or the seller’s store page, you can find information about the detailed
seller rating just below the seller’s overall positive feedback.
How do I leave the
Detailed Seller Ratings?
When the transaction
is completed or closed, you can leave feedback and a rating within 7 days.(You
can extend the feedback time to 45 days by clicking the 'Extend Feedback Time’ button)To leave the rating,
1. Sign into your Ultrafire account
2. Go to
"Transactions", click "Manage Feedback", then click
"Orders Awaiting My Feedback"
3. Select an order
and click "Leave Feedback”
4. Input the details of your experience and assign the seller a rating. Click the "Leave Feedback" button to submit your feedback.
Other rules & regulations
1. Buyers can extend the time allowed to
rate a seller within 30 days after the transaction is completed.
2. If you did not leave any Detailed Seller
Ratings, default feedback will not be given by the system.
3. Once the ratings have been given, they
cannot be removed or changed.
4. The scores of Detailed Seller Ratings
are only shown when the ratings are given over 10 times.