Home Feedback & Ratings

Feedback & Ratings

 Q:I haven't left feedback yet. How do I leave feedback for the seller?

A: You can leave feedback for suppliers within 30 days of order completion.

Method A

Sign into your Ultrafire account

Confirm receipt of your order

On the Leave Feedback for this Transaction page click Leave Feedback

Rate the seller by clicking the number of stars you want to give and enter an explanation of your rating; your explanation should cover the quality of the item and the sellers service; and click Leave Feedback

Method B

Sign into your Ultrafire account

Go to Transactions, click Manage Feedback, then click Orders Awaiting My Feedback

Choose an order and click Leave Feedback

Rate the seller by clicking the number of stars you want to give and enter an explanation of your rating; your explanation should cover the quality of the item and the sellers service.

Please be fair and detailed in your assessment as reviews help other buyers make purchase decisions; and click Leave Feedback

 Q: When can I leave feedback?

A: You can leave feedback right after the completion of an order. The valid period of time for you and your supplier to leave each other feedback is within 30 days after order completion.

 

Q: Can l leave feedback when the order is under a dispute or claim?

A: No, you cannot leave feedback until the dispute or claim is closed.

 

Q: I have already left feedback, when will the feedback be displayed?

A: If either the buyer or supplier did not leave feedback within 30 days of order completion, the feedback will not be displayed or activated. Feedback will be displayed and activated when both the buyer and supplier have left feedback.

If one party has not left feedback after 30 days of order completion; then the party who has not received feedback will not receive any feedback by default.

If neither party left feedback within 30 days of order completion, then no feedback will be displayed or activated for either party.

 

Q: How do I revise feedback?

A: If you have made a mistake in leaving feedback for a seller, you can revise it within 30 days of being posted.

How do I revise and reply feedback for my seller:

Sign into Ultrafire account

Go to Transactions, click Manage Feedback (under Feedback); then click Active Feedback

Choose an order and click the Revise Feedback button/reply button

On the Request Buyer Feedback Revision page, enter your reason and click Revise Feedback or enter your reply and click Submit


Feedback content & policy

How is feedback measured?

1. Star Rating

Star Ratings indicate the level of Member satisfaction completed transactions.

Ratings:

5 Stars = Excellent

4 Stars = Good

3 Stars = Fair

2 Stars = Poor

1 Star = Very Poor

5 and 4 Star Ratings are defined as positive feedback; 3 Star Ratings are defined as neutral feedback; 2 and 1 Star Ratings are defined as negative feedback.

2. Number of Ratings

The Number of Ratings is the number of Star Ratings a Member receives over a given time period.

3. Feedback Rate

The Feedback Rate is a percentage of each type of feedback a Member receives for a given time period. Each member has a Positive, a Neutral and a Negative Feedback Rate.

 

Feedback level & Feedback score

Table of Feedback Level and Feedback Score

 

Where to find Feedback Levels

1. Product Detail Page

On the product detail page, the Feedback Level can be found in the Supplier Details section.

2. Shop Detail Page

On the shop detail page, you can see the Feedback Level at the top of the page or in the Supplier Details. Click the Feedback Score tab at the top of the page to learn more about the supplier's feedback on  

 

Policies on reporting abuse & removing feedback

Buyers cannot remove feedback left by sellers or vice versa; a Ultrafire representative can assist with the request. You can report feedback abuse (profane language, libelous or defamatory statements) within 30 days of feedback submission.

For each feedback record, you can only report feedback abuse once. Ultrafire will investigate all reported feedback abuse. If feedback abuse is confirmed, the reported feedback will be deleted; otherwise, the original feedback will remain unchanged.

How to report feedback abuse:

Sign into your Ultrafire account

Go to Transactions, click Manage Feedback (under Feedback); then click Active Feedback

Choose an order and click the Report button

On the Report Feedback Abuse page, select the type of feedback abuse you are reporting

You can provide a detailed explanation of the abuse you are reporting as well as upload images as evidence. When you are finished, click Submit

 

How to check the progress of your feedback abuse report(s):

Sign into your Ultrafire account

Go to Transactions, click Manage Feedback

Click the View Your Feedback Abuse Reports link

 

Remove Feedback Policy

If buyer/seller report feedback abuse within 30 days of feedback activation, the feedback will be removed in the following instances:

The feedback is unrelated to the transaction

Uses improper language, or disclose the personal information

The feedback is left by competitors on purpose

Use of negative feedback to get the extra benefits

Others(Should provide the evidence to prove it)

 

Detailed Seller Ratings

What is Detailed Seller Ratings?

Detailed Seller Ratings are completely anonymous ratings left by the buyer after transactions have been completed. These ratings provide a more complete picture of the sellers performance. Detailed Seller Ratings are a part of the sites overall feedback system, which contains three detailed options for buyers to evaluate a sellers service and items. The Detailed Seller Ratings are based on a one- to five-star scale. Five stars is the highest rating, and one star is the lowest rating.

 

How do I check the Detailed Seller Ratings?

When you view a detailed item page or the sellers store page, you can find information about the detailed seller rating just below the sellers overall positive feedback.

 

How do I leave the Detailed Seller Ratings?

When the transaction is completed or closed, you can leave feedback and a rating within 7 days.(You can extend the feedback time to 45 days by clicking the 'Extend Feedback Time button)To leave the rating,

1. Sign into your Ultrafire account

2. Go to "Transactions", click "Manage Feedback", then click "Orders Awaiting My Feedback"

3. Select an order and click "Leave Feedback”

4. Input the details of your experience and assign the seller a rating. Click the "Leave Feedback" button to submit your feedback.

 If you haven’t rated the transaction, you can complete it by clicking 'Complete the feedback by rating the transaction in the following graph, after you submit feedback.

 

Other rules & regulations

1. Buyers can extend the time allowed to rate a seller within 30 days after the transaction is completed.

2. If you did not leave any Detailed Seller Ratings, default feedback will not be given by the system.

3. Once the ratings have been given, they cannot be removed or changed.

4. The scores of Detailed Seller Ratings are only shown when the ratings are given over 10 times.