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Shipping & customs duty information

1. Supported shipping methods

Currently suppliers can choose from the following express shipping options: UPS, FedEx, DHL, TNT, EMS, TOLL, e-EMS, ePacket, China Post Registered Air Mail, China Post Air Parcel, China Post Ordinary Small Packet Plus, HongKong Post Air Mail, HongKong Post Air Parcel, Singapore Post, Swiss Post, Sweden Post, Russian Air, Special Line-YW, DHL Global Mail and S.F. Express.

Since the shipping methods are set up by the suppliers, you are advised to directly contact the supplier for more shipping information. To contact the supplier, you may go to the product detail page or shop and click Contact Now to send a message. You can also click Chat Now! to chat in real time with suppliers who are online using our instant messenger, TradeManager.

 

 2. Customs & import taxes

Orders may need to clear customs in your country.

Please check if your order will incur additional import duties, taxes or other customs related charges.

Import duties, taxes or other customs charges will be collected by the shipping company upon delivery.

Suppliers are not responsible for delays caused by the customs department in your country.

Additional costs or delays may occur during international trade. We sincerely hope that you do not use additional import costs or customs clearance delays as a reason for requesting refunds or leaving negative feedback.

 

 3. Shipping cost

All courier services and shipping fees are set up by suppliers. Currently suppliers can choose from the following express shipping options:

UPS, FedEx, DHL, TNT, EMS, TOLL, e-EMS, ePacket, China Post Registered Air Mail, China Post Air Parcel, China Post Ordinary Small Packet Plus, HongKong Post Air Mail, HongKong Post Air Parcel, Singapore Post, Swiss Post, Sweden Post, Russian Air, Special Line-YW, DHL Global Mail and S.F. Express. Shipping fees are automatically calculated on the basis of weight, size and volume.

You can check shipping fee in the product details page as the below picture:

 

 4. Shipping time

Currently suppliers can choose from the following express shipping options: UPS, FedEx, DHL, TNT, EMS, TOLL, e-EMS, ePacket, China Post Registered Air Mail, China Post Air Parcel, China Post Ordinary Small Packet Plus, HongKong Post Air Mail, HongKong Post Air Parcel, Singapore Post, Swiss Post, Sweden Post, Russian Air, Special Line-YW, DHL Global Mail and S.F. Express.

 In addition, delivery time varies depending on country and courier service. For information regarding delivery time, please directly contact the supplier.

 

  Before my order has been shipped

Q: How do I extend the processing time?

A: If you want to extend the processing time for your supplier, please follow the below steps:

1. Sign in My Orders and locate your order

2. Click the Extend Processing Time button

3. Fill in the time that you want to extend and click the Confirm button

 

 Q: How do I set my shipping address?

A: To add a new address, please follow steps below:

1. Sign in your account  and click “My Orders”

2. Click "Shipping Address" in the left column then edit

3. Enter your new shipping information under "Add a New Address", then save

 

Notice: Shipping address should be in English

Since our website and service are based on English, all the information that you typed in is required to be English input method, including punctuations.

If certain letters of your address contain Non-English letters, you are advised to use the similar English ones instead. For example, you may change letter "?" to "c".

To make sure you receive your order smoothly, you can directly contact the supplier to confirm your shipping address. To contact the supplier, you may go to the product detail page or shop and click Contact Now to send a message.

 

Q: Can I change my shipping address after placing an order?

A: Please be advised that your shipping address cannot be revised after the order has been placed successfully.

If you have made payment and want to change your shipping address, please directly contact your supplier to inform him/her of your new address before your order is shipped out.

If you did not make payment yet, you can ignore the order with the incorrect shipping and replace a new order with your correct shipping address. The unpaid order will be canceled automatically after the due day.

 

After my order has been shipped

Q: How long does it take for my order to be delivered?

Generally, orders are delivered within 3 - 60 working days. However, an extension can be made if the buyer and supplier mutually agree on a new date.

If the buyer did not receive the goods (goods still in transit) even after being shipped by the Supplier, the buyer needs to contact the supplier negotiate a longer shipping period.

If the supplier has not shipped the order before the agreed date, the buyer can always contact the supplier to agree a new date; or make a Refund Request.

 

 

Q: How do I track my order?

After the supplier ships your order, a tracking number will appear. You can track your order on shipping company's website with the tracking number provided. 

Log in your hakkadeal account and see the tracking details in transactions. It may take 48 to 72 hours for the tracking information to be updated by the shipping company and sometimes tracking numbers may change. If after 3 days you cannot get the tracking information of your order, please contact your supplier for more information.

 

Q: When my order has arrived,I am not satisfied with the product. What can I do?

A: If you are not satisfied with the product you received, you can open a dispute before the order is closed. you may follow the below steps to Open Dispute:

1. Sign in to the "My Orders" section of your hakkadeal account

2. Locate the relevant order

3. Click the Open Dispute button

4. Submit your refund request

Please be advised to open a dispute before the deadline, or the order will be completed.

Also, you may have an open communication with your supplier and agree on a mutual refund solution. To contact the supplier, you may go to the product detail page or shop and click Contact Now to send a message.

 

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